The Shoestring Astronomy Store

Ordering Information

HOME
PRODUCTS
ORDERING INFORMATION
SUPPORT
DOWNLOADS

Shoestring Astronomy has always been an "evening and weekend" enterprise because of the demands of my full-time employment. My day job responsibilities require frequent travel. I will do my best to fill orders and respond to emails in a timely manner, but please realize that there may be times when I cannot respond as quickly as I would like to.

Thanks for your patience, and your patronage. Doug Anderson

 

Please read the section below that pertains to your shipping location. If you have any questions or would like a method of shipping not covered below, please email us at sales@shoestringastronomy.com

PayPal / Credit Card Orders within the United States and Canada

1. Simply use the 'Add to Cart' and 'View Cart' buttons on the 'Products' page to create and place your order.
2. Shipping/handling within the United States is $7.00 using USPS Priority Mail. This amount will automatically be added when you check out.
3. Shipping/handling within Canada is $12.00 using USPS First Class Mail International (a.k.a. Airmail). This amount will automatically be added when you check out.
4. Orders can be shipped by other methods if you prefer, but this must be arranged prior to placing your order by sending email to sales@shoestringastronomy.com. Additional shipping/handling charges may apply. If there are additional charges, use the 'Purchase Additional Shipping' button shown below to add the appropriate amount for additional shipping charges.
5. We try to fill orders within three days. If there is some reason that your order cannot be shipped this soon, we will let you know by email. We will notify you by email when your order has been shipped, and provide you with the tracking number if one is available.
6. Iowa residents will automatically have 7% sales tax added when you check out.
 

PayPal / Credit Card Orders outside the United States and Canada

European Customers: Please consider using these authorized dealers of Shoestring Astronomy products.
Centro Ottico San Marco
All Europe except Greece, and UK
Opticstar
UK
Robtics
Northern Europe
North Star Astronomy
Greece
Bintel
Australia, New Zealand
TelescopiosPR
Puerto Rico, Latin America
1. Orders to most countries will be shipped via Airmail (USPS First Class Mail International) at a charge of $17.
2. We have had many lost packages in some countries, and now require that shipments to these countries use a more reliable delivery service. At a minimum, we require the use of USPS Priority Mail International service to Egypt, Spain, Portugal, India, Greece, Turkey, Mexico, and all Central and South American countries. We charge $32 for shipping via Priority Mail International. Other shipping methods can be used if you prefer, but you must arrange this with us prior to placing your order. If you live in a country where mail delivery of packages through your postal service is unreliable, we should arrange for a more secure method of shipping. Please let us know before placing your order if you are concerned.
3. We try to fill international orders within three days. If there is some reason that your order cannot be shipped this soon, we will let you know by email. We will notify you by email when your order has been shipped, and provide you with the tracking number if one is available.
4. If your order is unusually large or heavy, we reserve the right to charge an additional fee to ship them internationally.
 

Purchase Using Cashiers Check, Money Order, or Personal Check

1. Click here and print out this order form.
2. Complete the order form and mail it with payment to:
      Shoestring Astronomy
      24079 - 670th Ave
      Nevada, IA 50201-7613
      United States of America
3. Funds must be drawn on a United States bank, and made payable to Shoestring Astronomy.
4. Payment in US dollars only.
5. Shoestring Astronomy reserves the right to hold an order until checks have cleared.
6. You must provide an email address for communication.
7. Iowa residents must add 7% sales tax.
 

Return Policy

Merchandise may be returned in new (mint) condition within 30 days of receipt for exchange or a full refund. (less shipping/handling). If you'd like to apply your return credit to a new order, we'd be happy to do that. Please include this information with your return. We must receive the returned merchandise within 30 days of the date you received it. All items must be in new (mint) condition. Returned items cannot show evidence of use or wear, dirt, or blemishes of any kind. Merchandise must be returned in its original packaging and should include all supplied materials, instructions, warranty cards, original accessories, hardware, and any software provided. Shoestring Astronomy is not responsible for lost or damaged packages. Return shipping costs are the responsibility of the customer.
 

Limited Warranty

In no event shall Shoestring Astronomy be liable for any claim for incidental or consequential damage arising out of or in connection, manufacture, delivery or use of any product offered on this website or by information received by US mail, E-mail, data files or fax. All products are guaranteed to the original purchaser to be free from defects in material and workmanship for a period of one year from the date of purchase. At its option, Shoestring Astronomy will repair or replace the defective product. Shoestring Astronomy is not responsible for damage caused by the freight carrier, i.e.: UPS, FED EX, etc. , to our product. A claim to repair or replace the product must be initiated by the recipient. Warranty coverage excludes normal wear and tear, or damage caused by improper installation, any modification, abuse, misuse, improper maintenance, and unauthorized repairs or modifications to the original product. Warranty does not cover those parts prone to failure under normal wear and tear. Any product repair request must be submitted and approved before shipment to Shoestring Astronomy. Shipper is responsible for proper packaging, shipping and insurance on approved repair items. Shoestring Astronomy will package, insure and return ship at no cost to the customer.

Purchase additional shipping

Click the 'Add to Cart' button to add $1, then when the Shopping Cart window appears, change the quantity to the appropriate amount for additional shipping charges.

$1.00